Privacy Policy

Last updated: April 2026

1. Who We Are

This website is operated by Wild Wool Barn

We are the “data controller” responsible for your personal data.

2. What Data We Collect

We only collect personal data that you voluntarily provide via our website enquiry form. This may include:

Name
Email address
Phone number
Message content

We do not use analytics, tracking tools, or user accounts on this website.

3. How We Use Your Data

We use the information you provide to:

Respond to your enquiry
Communicate with you about your request
Provide services if you choose to work with us

We do not use your data for marketing unless you explicitly request or consent to this.

4. How Your Data Is Stored

When you submit the enquiry form:

Your message is sent directly to our business email inbox (hosted via Microsoft Exchange Online)
We do not store your data in the website database or any separate CRM system

We take reasonable steps to ensure your data is secure.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful basis:

Legitimate interests – to respond to enquiries and provide services
Contract – where processing is necessary to provide services you request

6. Data Retention

We only keep personal data for as long as necessary to:

Respond to your enquiry
Maintain business records where required

Emails may be retained for administrative and legal purposes.

7. Sharing Your Data

We do not sell, trade, or rent your personal data.

Your data may be processed by trusted service providers where necessary (e.g. email hosting via Microsoft), but only to the extent required to deliver our services.

8. International Transfers

Our email provider (Microsoft) may process data outside the UK. Where this occurs, appropriate safeguards are in place in line with UK GDPR requirements.